Last updated: 9/5/2026
aimee robert offers a 30-day money-back guarantee on all purchases made through Neon Core, including one-time energy and fragment packs and the Premium subscription. If you are not satisfied with your purchase, you may request a full refund within 30 days of the order date.
All Neon Core payments are processed by our Merchant of Record, Paddle. To request a refund, visit paddle.net and use the order lookup with the email address you used at checkout, or contact our support team and we will forward your request to Paddle.
You can cancel your Premium subscription at any time from your account portal. Cancelling stops the next renewal. Refunds for subscription payments already made are handled under the 30-day guarantee above.
When a refund is issued, the corresponding in-game items (energy, fragments, or Premium benefits) may be removed from your account.